Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference - Quint Studer
Category: Self-help
Narrator: Unknown
Tags: Self-help, Business
A textbook with passion, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing chicken soup style stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones., Based on Studer Groups Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move oper
